Terms of Service
These terms and conditions govern your use of Punctual. Please read them carefully as they contain important information about your rights and obligations when using our scheduling platform.
Key Terms Overview
Important concepts and definitions you should understand
Service Agreement
By using Punctual, you agree to these terms and conditions
These terms govern your use of our scheduling platform and services
User Responsibilities
Your obligations when using our service
You must use the service lawfully and respect other users' rights
Data Protection
How we protect and handle your information
We implement security measures to safeguard your data
Service Availability
Our commitment to service uptime and reliability
We strive for 99.9% uptime but cannot guarantee uninterrupted service
Service Levels
Different service levels with varying terms and conditions
Free
Included Features:
Pro
Included Features:
Enterprise
Included Features:
Your Obligations
Important responsibilities you have when using our service
Lawful Use
Use the service only for lawful purposes and in accordance with these terms
Account Security
Maintain the security of your account credentials and notify us of any breaches
Content Responsibility
You are responsible for all content you upload or share through the service
Compliance
Comply with all applicable laws and regulations in your jurisdiction
Respect Others
Respect other users' rights and privacy when using the service
Accurate Information
Provide accurate and up-to-date information in your account
Prohibited Uses
Activities that are not allowed when using our service
What You Cannot Do
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting malicious code or harmful content
- Attempting to gain unauthorized access to our systems
- Interfering with the service's operation
- Using the service for spam or unsolicited communications
- Impersonating others or providing false information
- Collecting user data without permission
Consequences
Violation of these prohibited uses may result in immediate account suspension or termination, and in some cases, legal action.
Liability Limitations
Important limitations on our liability and your understanding of risks
Service Availability
We do not guarantee uninterrupted service availability
While we strive for high uptime, we cannot guarantee 100% availability due to maintenance, updates, or unforeseen circumstances.
Data Loss
We are not liable for data loss or corruption
While we implement backup systems, we cannot guarantee against all forms of data loss.
Third-Party Services
We are not responsible for third-party integrations
Issues with calendar providers, video conferencing tools, or other integrated services are not our responsibility.
Indirect Damages
We limit liability for indirect or consequential damages
Our liability is limited to the amount you paid for the service in the 12 months preceding the claim.
Service Termination
When and how service may be terminated
Breach of Terms
Violation of these terms and conditions
Non-Payment
Failure to pay required fees
Inactivity
Account inactive for extended period
Service Discontinuation
We discontinue the service
Dispute Resolution
How we handle disputes and resolve conflicts
Direct Resolution
Contact us directly to resolve any disputes
We encourage users to contact our support team first to resolve issues amicably.
Mediation
If direct resolution fails, we may engage in mediation
We may suggest mediation through a neutral third party to resolve disputes.
Arbitration
Binding arbitration for unresolved disputes
Disputes may be resolved through binding arbitration in accordance with applicable rules.
Legal Action
As a last resort, legal action may be necessary
In rare cases, disputes may need to be resolved through the court system.
Questions About Terms?
Contact our legal team if you have any questions about these terms
Legal Team Contact
Our legal team is available to answer questions about these terms and conditions. We're committed to transparency and will respond to your inquiries promptly.
Email Us
legal@punctual.ai
Call Us
+1 (555) 123-4567