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Find answers, watch tutorials, and get the most out of Punctual with our comprehensive help resources. Our expert team is here to guide you every step of the way.
Browse by Category
Find the help you need organized by topic and difficulty level
Getting Started
Learn the basics of Punctual and set up your first booking page with our comprehensive guides
Campaigns
Create and manage marketing campaigns, email sequences, and automated workflows
Analytics
Track performance, measure success, and optimize your scheduling with detailed insights
Billing
Manage your subscription, payment methods, and billing information
Troubleshooting
Common issues and how to resolve them quickly with detailed solutions and workarounds
Advanced Features
Master advanced scheduling and team management features for power users
Popular Articles
How to connect your Google Calendar
Step-by-step guide to syncing your Google Calendar with Punctual for seamless scheduling
Creating your first email campaign
Learn how to set up automated email sequences and marketing campaigns to boost engagement
Understanding your analytics dashboard
Navigate through key metrics, reports, and insights to optimize your scheduling performance
Managing your subscription and billing
Update payment methods, view invoices, and manage your Punctual subscription settings
Setting up team scheduling
Configure round-robin and collective scheduling for your team with advanced options
Troubleshooting calendar sync issues
Common calendar synchronization problems and how to resolve them quickly
Customizing your booking page
Personalize your booking page with your brand colors, logo, and custom messaging
Setting up automated workflows
Create powerful automation rules to streamline your scheduling and follow-up processes
Exporting and sharing reports
Learn how to export your analytics data and share insights with your team
Upgrading your plan
Step-by-step guide to upgrading your Punctual plan and accessing new features
Frequently Asked Questions
Quick answers to common questions about Punctual
QHow do I cancel or reschedule a meeting?
You can cancel or reschedule meetings directly from the confirmation email or by logging into your Punctual dashboard. The system will automatically notify all participants of any changes and update their calendars accordingly.
QCan I use Punctual with multiple calendars?
Yes! Punctual supports multiple calendar connections. You can sync Google Calendar, Outlook, Apple Calendar, and other calendar providers simultaneously. The system will check all connected calendars to prevent double-booking.
QHow do I set up buffer time between meetings?
In your availability settings, you can add buffer time before and after meetings. This ensures you have adequate time to prepare and prevents back-to-back scheduling. You can set different buffer times for different meeting types.
QWhat happens if someone books outside my available hours?
Punctual only shows your available time slots to bookers. If you're not available, those times won't appear in the booking interface. You can also set up automatic rejection for bookings outside your preferred hours.
QCan I customize the booking confirmation email?
Absolutely! You can customize the email templates, add your logo, and include additional information like meeting preparation notes, location details, or special instructions for attendees.
QHow do I handle different time zones for international clients?
Punctual automatically detects the booker's time zone and converts times accordingly. You can also set your default time zone in settings and enable automatic time zone detection for a seamless experience.
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