Your Privacy Matters
We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices and your rights regarding your data.
Our Privacy Principles
The fundamental principles that guide how we handle your personal information
Data Protection
We implement industry-leading security measures to protect your personal information
End-to-end encryption, secure data centers, and regular security audits ensure your data is always protected.
Privacy by Design
Privacy considerations are built into every aspect of our product development
From the initial design phase to ongoing updates, we prioritize your privacy in every decision we make.
Transparency
We believe in clear, honest communication about how we handle your data
Our privacy policy is written in plain language, and we regularly update you on any changes.
User Control
You have complete control over your personal information and how it's used
Access, modify, or delete your data at any time through our user-friendly controls.
Information We Collect
We collect only the information necessary to provide and improve our services
Account Information
Information you provide when creating and managing your account
Examples include:
- Name and email address
- Profile information
- Account preferences
- Billing information
Calendar Data
Your calendar information and scheduling data
Examples include:
- Meeting details and times
- Availability schedules
- Calendar events
- Time zone preferences
Usage Information
How you interact with our service
Examples include:
- Feature usage patterns
- Performance data
- Error logs
- Device information
Communication Data
Information from your communications with us
Examples include:
- Support tickets
- Feedback and surveys
- Email communications
- Chat transcripts
How We Use Your Information
We use your information only for legitimate business purposes and to improve your experience
Primary Uses
Service Delivery
To provide, maintain, and improve our scheduling services
Account Management
To manage your account and provide customer support
Communication
To send you important updates and respond to your inquiries
Security
To protect against fraud and ensure platform security
Legal Basis
Contract Performance
60%Processing necessary to fulfill our contract with you
Legitimate Interest
25%Processing for our legitimate business interests
Consent
10%Processing based on your explicit consent
Legal Obligation
5%Processing required by law or regulation
Your Rights
You have comprehensive rights regarding your personal information
Right to Access
You can request a copy of all personal data we have about you
Right to Rectification
You can correct or update your personal information at any time
Right to Erasure
You can request deletion of your personal data under certain circumstances
Right to Portability
You can export your data in a machine-readable format
Right to Object
You can object to certain processing of your personal data
Right to Restrict Processing
You can request that we limit how we process your data
Security Measures
We implement comprehensive security measures to protect your data
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
We use AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls
Strict access controls ensure only authorized personnel can access your data
Multi-factor authentication, role-based access, and regular access reviews
Regular Audits
We conduct regular security audits and penetration testing
Third-party security assessments and continuous monitoring of our systems
Data Centers
Your data is stored in secure, SOC 2 Type II certified data centers
Physical security, environmental controls, and redundant systems
Compliance & Certifications
We maintain compliance with major privacy and security frameworks
GDPR
General Data Protection Regulation compliance for EU users
CCPA
California Consumer Privacy Act compliance for California residents
SOC 2 Type II
Security, availability, and confidentiality controls certification
ISO 27001
Information security management system certification
Questions About Privacy?
Contact our privacy team if you have any questions about this policy or your data
We're Here to Help
Our privacy team is dedicated to helping you understand your rights and our practices. We're committed to transparency and will respond to your inquiries promptly.
Email Us
privacy@punctual.ai
Call Us
+1 (555) 123-4567