We're Here to Help
Have questions about Punctual? Need help getting started? Want to discuss a partnership? We're here to help you succeed. Reach out to us through any of the channels below.
Choose Your Preferred Method
Multiple ways to get in touch with our support team
Email Support
Get help via email with detailed responses
Phone Support
Speak directly with our support team
Live Chat
Chat with us in real-time for instant help
Priority Support
Dedicated support for enterprise customers
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Contact the Right Team
Direct your inquiry to the most appropriate department for faster response.
General Support
General questions, account issues, and basic troubleshooting
Sales
Pricing, plans, and sales inquiries
Technical Support
Technical issues, integrations, and API support
Partnerships
Partnership opportunities and business development
Press & Media
Media inquiries, press releases, and interviews
Legal
Legal questions, compliance, and privacy matters
Our Office Locations
Visit us at any of our global offices
San Francisco
123 Market Street, Suite 400
San Francisco, CA 94105
New York
456 Broadway, Floor 12
New York, NY 10013
London
789 King's Road, Level 5
London, UK SW3 4RD
Frequently Asked Questions
Quick answers to common questions about our support
How quickly do you respond to support requests?
We typically respond to support requests within 24 hours for general inquiries, and within 2 hours for enterprise customers. Live chat responses are immediate during business hours.
Do you offer phone support?
Yes, we offer phone support for all customers. Enterprise customers get priority phone support with dedicated phone numbers and faster response times.
What languages do you support?
We currently support English, Spanish, French, German, and Japanese. Our support team is multilingual and can assist you in your preferred language.
Is there a cost for support?
Basic support is included with all plans at no additional cost. Enterprise customers get priority support with dedicated resources and faster response times.
How can I get help with integrations?
Our technical support team specializes in integrations and can help you set up connections with Google Calendar, Outlook, Zoom, and 50+ other tools. Contact tech@punctual.ai for assistance.
Do you offer training for new users?
Yes, we offer comprehensive onboarding and training for new users. This includes live training sessions, documentation, and video tutorials to help you get the most out of Punctual.
Other Ways to Connect
Explore additional ways to get help and connect with our community
Community Forum
Connect with other users, share tips, and get advice from the Punctual.AI community.
Knowledge Base
Browse our comprehensive documentation, tutorials, and best practices guides.
Schedule a Demo
Book a personalized demo to see how Punctual.AI can work for your business.